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International VCS ICT BlogsAre Any Nonprofit Using Twitter (or other social media) for Customer Service?
The ComcastCares Twitter account is an example of how businesses are using Twitter and other social web tools for customer support and service. You can read more about what they are doing at Valerie Maltoni's Conversation Agentor Chris Brogan. It made me wonder if any nonprofits have started to use Twitter in this way. This lead to me Alex Steed's write up about Robin Parker, Red Cross Portland. He mentions that they do a lot of listening - and sure enough once I scanned her twitter stream, I was able to find the above example. Is anyone using Twitter to provide answers or customer service to their audiences via Twitter (or even via a blog)? I know this idea is probably not the right fit for a lot of nonprofits, but on the other hand maybe it might be working for some. Please do share if your organization is using Twitter in this way or if you think it is the dumbest idea you've ever heard. Categories: International VCS ICT blogs
LinkedIn Applications: I just added my blog and slideshare content! Wow!
LinkedIn is a professional network for business and (and nonprofit professionals.) It is often described as an online social network for job seekers. Perhaps because initially your profile was structured like an online version of your resume. Let me tell you, LinkedIn can be a terrific place to develop professional contacts, grow your business, and promote your work and opportunities. There are many good reasons why nonprofit professionals use online professional networking sites liked LinkedIn. Earlier this week LinkedIn announced its applications platform that includes a small number of well-chosen apps that can enhance your professional networking profile. You can add your blog content, slide shows, reading lists, files, business travel, and more. (Chris Brogan calls the addition of adding your business travel schedule "dog clever." Since LinkedIn is primarily a professional networking site that can help you find job prospects, works prospects, and For my profile, I added BlogLink (it posts my blog posts to my profile automatically) and SlideShare's Application. (In the video above SlideShare's CEO Rashmi Sinha demonstrates the application.) Meet Sarah on LinkedInView SlideShare presentation or Upload your own. (tags: app slideshare) After I installed my slideshare, I had this idea about doing a powerpoint to visually illustrate the text in my LinkedIn profile. Then, I found this wonderful example. What I like most about LinkedIn applications is that they are focused on professional use. I also like that there aren't hundreds of them, and so far the two installed were not buggy. Oh, did I mention that I like the way they look on my profile? The best benefit of all is that installation process doesn't suggest that I "invite my friends to install." What that means is that I won't have to spend time on LinkedIn ignoring application invitations. But applications alone don't make well designed and effective LinkedIn profile. Here's some great advice from Chris Brogan who how make your LinkedIn profile support your professional goals. (more here)
LinkedinView SlideShare presentation or Upload your own. (tags: linkedin kawasaki) Linked In How-Tos and Tips Creating Conversations and Relationships Using LinkedIn SOBcon09 - Biz School For Bloggers Linked In Applications Michele Martin, LinkedIn Applications
Categories: International VCS ICT blogs
Meet Cynthia Derosier who Surfs for Good CausesI recently had the opportunity to participate in a Social Media Club workshop in Hawaii as part of Podcamp and WordCamp in Hawaii. I asked folks who was doing interesting social change work with Aloha spirit. Several people pointed to Cynthia Derosier, author of The Surfer Spirit Book and recently published The Survivor Spirit : The Beauty, Passion, and Power of Breast Cancer Survivors. I was to track her down for an interview. Cynthia is convinced surfing can help Hawaii's at-risk youth. In partnership with Girls Court and The Surfrider Foundation's O'ahu Chapter, Derosier started The Spirit Sessions, a six-week program aimed to help at-risk teens redirect their lives in a positive way through surfing and other ocean-related activities. 1. How did you get interested in surfing? I grew up in Hawaii and always loved to ocean. I've always loved swimming and body surfing and paddling a canoe. In high school my friends and I decided to learn how to surf, but back then the boys were pretty territorial and short boards were the "in" thing so it was difficult to learn (we never really ever got good enough to stand up) and a lot of the boys would hassle us about getting in their way etc...it wasn't worth the stress considering we had so many other options, so we just dropped it and went back to all our other sports. When I moved back home after living in NYC for 12 years I decided it was something I wanted to learn. I got a group of friends together and we went down to Waikiki beach and learned how to long board like the beach boys. The first time I stood up my world changed and I was hooked. There is no better feeling than standing on a wave and living purely in the moment.. Something inside me woke up. In retrospect it was the first time I realized I had a surfer spirit.
There is a saying "only a surfer knows the feeling" and it's true. It's hard to describe, but I can tell you, anyone who has ever caught a wave, whether they surf throughout their life or only once, everyone remembers that first wave. I taught some Buddhist monks to surf and they told me that it is very much in the spirit of being a Buddhist because you must live in the moment.
I see a lot of self-esteem enhancement with the kids in our surf program (The Spirit Sessions). Most don't think they can surf and we get them up and riding on their first lesson! They get a great workout, learn a whole new sport and positive activity (vs some of their other less positive habits. They also develop a whole new social circle. In addition they start to see the ocean and the environment differently and they start to ask us marine biology questions, which lead to general environmental education. For many of our kids its a chance to practice and reconnect to their Hawaiian culture. So there is also cultural healing as well. The Hawaiians believe that the ocean itself is healing. He`e Nalu is the Hawaiian word for "surf" it literally means "to slide on churning water"...but "nalu" also refers to the amniotic fluid and He`e Nalu also implies being born. In many ways, surfing was regarded as a way to celebrate life and be cleansed. 3. You also created a surfing program for breast cancer survivors. Can you tell me about that? As part of Make A Difference Day, the kids from our Spirit Sessions Program 4. What is your new book about? 5. Wow, this makes want to go surfing. Any tips? The most important tip is to just try it! Cross posted at BlogHer. Categories: International VCS ICT blogs
Google Alerts Adds Feeds! Less Email Clutter
For novices just starting to explore social media, I recommend google alerts as the first listening step because they didn't have learn another application (RSS Readers) to get started. I use google alerts, but always wished they had an RSS option. I get way too email that I can barely keep up. So, I was so happy dancing to hear that they have added this option. Categories: International VCS ICT blogs
Get Out the Vote Rally on Facebook
On Friday, I got an invitation to "donate my status" on Facebook for a Get Out The Vote Rally on Facebook, a causes application. When you install, it will give Facebook permission to automatically change your status line to one of several get out the vote messages. When I installed there were 28,849 users on Facebook that had installed. I just checked and there are like 72,000. This type of interaction design is perfect on facebook - doesn't require donation, easy to install and spread. And, I think once you've installed it, you don't get a million invitations - or at least I haven't yet. If you want to know more about social media and the election, there's a compilation of examples of how social media is being used in the elections by Lauren-Glenn Davitian, CCTV Center for Media and Democracy. (You can read it here). Lucy Bernholz offers some brilliant reflection questions on what philanthropy can learn from politics. Well off to turn Twittter avatar into the logo for VoteReport. Categories: International VCS ICT blogs
eMetrics Panel Slides, Notes, and Blog Posts: ROI of Blogging, Twitter, and Digg for NonprofitsE-Metrics: Followers, Friends, and Fans - Expanding Your Online CommunityView SlideShare presentation or Upload your own. (tags: blogging nptech)
Marshall Kirkpatrick has a great post over at Read/Write Web about keeping momentum. In that post, he describes one technique - make yourself a public case study. So, in that spirit, I'm sharing my presentation from last week which is a case study of my blogging ROI. My main point is that you just think of ROI as math, then you're missing the a lot of the value of doing an ROI analysis. I had the honor of presenting on a panel at the eMetrics Conference with Jonathon Coleman, Nature Conservancy and Laura Lee Dooley. World Resources Institute - two of the most savvy and smart nonprofit social media practitioners who are also metrics geeks. What a combination! Our session is on the social media metrics track and one of a few that are geared for nonprofit folks. Followers, Friends, and Fans: Expanding Your Online Community I also wanted to blog both Laura's excellent Twitter Digg deck and Jon's concise and smart case study of Digg. They follow below. Why Twitter MattersView SlideShare presentation or Upload your own. (tags: microblog analytics)Building Buzz Without a BudgetView SlideShare presentation or Upload your own. (tags: webcontent content) In addition, WebMetrics Guru and Search Marketing Gurus took awesome notes! A bonus is Laura's Twitter links in Del.icio.us. If you want follow web metrics bloggers, check out this list form All Top. Laura has also compiled a list of live blog posts done at the emetrics conference - a very valuable resource. Categories: International VCS ICT blogs
Prioritizing Your Web Marketing Budget - What Slice of the Pie Should Social Media Get?
Geoff Livingston live blogged the Network Solutions Solutions Stars Video Conference -- by a team of Internet marketing and social media rock stars. The advice is geared for small businesses, not nonprofits, but a lot of it relevant and translatable. The topics addressed include:
One of the messages that came through from this group of experts is that social media can give you a lot of return for your investment. That investment is staff time as many of the tools are free. Then again, time is one of the most valuable resources a nonprofit has ... And, as Geoff points out social media does take time and it can take away from core operations - if you let it. Geoff offers some time management techniques for social media strategists or what I'd like to call "Social Productivity" (I'm developing a workshop on that one ...) So, if you incorporate social media - and allocate the time - and no matter how efficient you are - something will have to give. Where does social media time/money fit within the overall web marketing budget? What are the right proportions? It just so happened that after reading Geoff's posts .. via my social network I stumbled upon colleague Stephen Blyth musing about allocating money on a nonprofit web's strategy. Quoting some notes from a workshop presented at Craigslist Foundation Nonprofit Bootcamp by Colin Delaney of ePolitics and Laura Quinn. (Resource list and Powerpoint Here) Here's a screen capture of one of the slides that illustrates the structure they used:
They divided the pie into equal thirds as follows:
They recommend that you allocate time and budget equally 1/3 between each. Especially after viewing this slide show and especially this slide .. Welcome to the Social WorldView SlideShare presentation or Upload your own. (tags: socialproducts internet)What do I know, maybe I'm drinking too much Koolaid, so here goes ..
Homebase: Home base is your website and it could also be your blog or both. Not everyone needs a web site and a blog - that age old question - to blog or not to blog? Some organizations consolidate. A blog is a form of social media and I wouldn't necessarily classify as "outreach." I might also add some of the costs of content creation for videos/podcasts/photos that live on your site (or blog) and on other social networking sites. And, of course, the cost ensuring that you have set up RSS feeds or what Chris Brogan classifies as "passports."
Categories: International VCS ICT blogs
links for 2008-10-31
Categories: International VCS ICT blogs
Trick or Tweet? Some Halloween Social Media Fun for A Good CauseI was taking a trip down memory lane through my flickr stream and a search on the word "Halloween" and realized that 30 years ago today I had my first date with my husband! I also found this photo from 1964. When I was kid, our folks let us collect candy, but I also remember those orange boxes and collecting money for Unicef. So, here's the social media version of collecting money for charity on Halloween from FutureNow. There are 2 goals for Trick or Tweet: 1. Connect lots of interesting people with other interesting people they didn’t know before. 2. Do some good with our Tricks (there is enough tricky things going on in our worlds). Here are the rules: 1. Send a Tweet to someone and ask Trick or Tweet. 2. If they say Tweet then you must provide them with a couple of interesting people they should follow (these people should have less than 1000 followers currently). At the end of your tweet add #TrickorTweet. If you don’t provide them with someone new, then you owe a Trick. 3. If they say Trick then send them a link to this page { http://tinyurl.com/trick-o-tweet } where they will have to contribute using the Chipin widget below to charity. The maximum we ask anyone to donate is $20 for the day. Every cent we collect will be sent to charity. We’ll split the proceeds among three charities; Reading is Fundamental, The Center for Autism and the charity that is mentioned the most in the comments below from your suggestions. UPDATE: Chris and I will give our donations to our respective preferred charities, the money collected will go to the top 3 companies voted for in the comments below. Let’s have fun, connect people and do good. Have a happy and safe Halloween. And, hope you'll consider mentioning my favorite charity in the comments - The Sharing Foundation - helps Cambodian children. Go leave a comment now!
And here's another social media halloween campaign to help kids with Cancer. Categories: International VCS ICT blogs
4,393 Reasons Why I Like TweetDeck And Other Ways To Drink from the Fire HydrantI read recently that the reason for "senior moments" - you know when you can't quite recall someone's name in an instant - is because the aging brain is simply taking in more data and trying to sift through a clutter of information. And, while some research indicates this slowing down is often to the brain's long-term benefit, one wonders what the impact is of too much Internet information that comes through our RSS readers. Or rather, too much uncategorized, random, noisy information that comes from working on the social web. About ten days ago, shortly after I finished presenting at the Share Our Strength Conference my mobile phone started to vibrate wildly because it was getting many incoming text messages. What's going on, I wondered. As it turned out, it was direct messages from scores of Twitter followers thanking me for the follow. Due to some technical glitch, my Twitter account started to automatically follow the 4, 393 people following me. All of a sudden my Twitter stream exploded with a sea of tweets from people who were new to me. The human mind craves order and categories, so while it fun to discover new people through a John Cage like exercise in randomness, I wondered how I might be more efficient at following a large number of people. A couple of weeks ago at the New Marketing Summit, Chris Brogan did a 10 minute demo of his work flow to answer the question, "How do you keep up with all this?" (I captured it on Qik) He mentioned Tweet Deck.
It lets you have replies, all tweets, and twitter profiles in different panels on the screen. You can also create groups of followers. A few reasons why I'm finding this an efficient way to use Twitter:
When you first set up TweetDeck, it only imports 100 of your friends and then it takes time for the rest to be imported. Here's why. The founder of TweetDeck is on Twitter and he is listening and answering questions. If you want some good introductory instructions, do this. The interface cues were new to me, so if you all of sudden loose your three column view and can't find the icons, make sure Tweetdeck is full screen. The software is still in beta - so it may crash on your or you may encounter some bugs. I've had some performance issues. Also, it meters your use of the Twitter API, so if you go over a limit, you'll have to wait a bit. Now of course, I enjoy discovering new people and new ideas - so I do keep the ten minutes a day of dipping in the full unflitered stream to discover something - but I also now have the option to be focused. TweetDeck was one of the 7 filtering tools mentioned in this post by Mashable. Given my interest in information coping skills, this will come in handy for those who have mastered the basics. So, if you love Twitter, Tweedeck will help you love it more and more efficiently. Are you using Tweetdeck? How has it saved you time in your Twitter work flow? What other Twitter apps have helped you save time or be more effective using Twitter?
Categories: International VCS ICT blogs
links for 2008-10-30
Categories: International VCS ICT blogs
Ballard and Fremont in the New York TimesBallard (and our neighbors in Fremont) get the in-depth treatment from the New York Times travel section. Very cool to see a photo of Ballard farmer’s market on the homepage of the Gray Lady! Categories: International VCS ICT blogs
links for 2008-10-29
Categories: International VCS ICT blogs
WeAreMedia: Wear E-Media - Week 3 T-Shirt WinnersThe We Are Media Festival of Tools continues this week, but we wanted to make sure you're not only prepared with the right Social Media tools, but that you're wearing e-media! That's why we're sending a fabulous T-shirt to the following contributors as a small token of thanks:
You can still win a t-shirt - just contribute something to the WeAreMedia Nonprofit Social Media Tool Box - this week we're working on social networks and fundraising widgets. Categories: International VCS ICT blogs
Citizens Driving Election Day Reporting With Twitter Vote Report
Allison Fine just twittered me that Twitter Vote Report is now live. They need everyone's help to get the word out on Twitter and the effort will only work if a lots of people are using the system. If you currently use Twitter, send a message after you vote that begins with #votereport (this is critically important for ensuring that your message gets to the right place.) Then write some or all of the following: #[zip code] to indicate where you’re voting; ex., “#12345″ If you want to participate by cellphone but don’t want to use Twitter, you can: Send a text message to 66937 that begins with “#votereport” Here's the background information from the press release. A volunteer network of software developers, designers, and other collaborators have teamed up with the award-winning blog techPresident to launch Twitter Vote Report. Individual voters will use their cell phones to report on their individual experiences – the good, bad and ugly. How long is the wait in Cleveland, Ohio? Are the new optical scan machines staying up and running in Palm Beach County, Florida? Is failure to bring ID to the polls thwarting first-time voters in Indianapolis? With Twitter Vote Report, we’ll know the answers to those questions straight from voters from all over the country. Categories: International VCS ICT blogs
Message in A Box: New Toolkit from Tactical Technology CollectiveMessage in-a-box: Tools and tactics for communicating your cause is a new web resources that includes tactical guides to using a wide range communications tools for social change, packaged with some open source tools for creating media. This resource is for small to midsized nonprofit organizations. This guide is a one-stop place to find checklists, strategy tips, and how-to guides for creating everything in you need to implement a communications strategy - from quick guide for a print strategy to selecting a content management system. It also includes tips and resources for developing an Internet Strategy The guide incorporates some tutorials and how-to information social media strategy, most notably a Blogging guide for activists and campaigners for using blogs for grassroots organizing and citizen journalism written by Sokari Ekine who blogs at www.blacklooks.org. There is also a rich section about how to incorporate the use of video -- from creating your own to using works created by others. The tools section is an annotated directory of open source tools that describe the tool and include links to downloads, manuals, and tutorials. The content incorporates and points to materials created by others in the citizen journalism and activism fields and is packaged as self-paced tutorials and checklists. There are a few content areas that I do not normally included in the other many similar guides available. These include:
Well, I'm off to add links in the appropriate places in WeAreMedia.
Categories: International VCS ICT blogs
A Woman's Investment: A Web 2.0 Fundraising Campaign to Support Women Entreprenuers in PhilippinesA Womans Investment - invitation to contributeView SlideShare presentation or Upload your own. (tags: wonderwebby quotes)
Jasmin Tragasa, who lives in Australia, is managing consultant and social media advocate at IBM with a background in new media and design. She's asking women around the world to contribute a sentence, just one sentence, on the theme of "A Women's Investment." She invited me to contribute one sentence for a social media fundraising project she's leading to support female entrepreneurs in the Philippines. Some of the contributors so far: Anita Pahor, Women’s Opportunity Director, Australia Joanna Young, Confident Writing, writing coach, Scotland She is going to create slide show featuring all the sentences that people have contributed and use that to support her fundraising campaign. (You can see an example of a slideshare (and some early contributions) here.) She is hoping to raise $10,000 for a group of female entrepreneurs in the Philippines. The money Jasmin will raised will be used to help 15 to 30 entrepreneurial poor (mainly women) to form a Trust Bank. They will co-guarantee each other’s loans to start small businesses and support their families, working together so that all may succeed in their individual businesses. The Trust Bank is established in a community where over half the residents are living below the national poverty line (typically $1-2 a day.) In addition to the loan, the money raised will also provide enterprise development services, including training in business and management skills, social and community issues such as health, sanitation and community participation - and personal development. The members will meet each week to make their repayments, discuss issues relevant to their businesses and personal lives, and receive business training and mentoring.
If you'd like to contribute, write a post with a sentence linking back to this post and leave a comment for Jasmin. You have until October 31st to participate. Beth Kanter, BlogHer Editor for Social Change and Nonprofits, writes Beth's Blog. Categories: International VCS ICT blogs
Ideablob October Contest: Only A Few Days Left To Vote
You're looking at widget created by Lend4Health as part their participation in the Ideablob contest to win $10,000 for new small business ideas. They have enough votes to become a finalist, and they're one of eight content entrants in the "final showdown." If Lend4Health can accumulate the most votes between now and midnight Central time on October 31 (see countdown), they will win $10,000 for Lend4Health! Here's what they plan to do with the money: With this money, I plan to improve and expand the Lend4Health concept so that more children and families can benefit. Your vote also helps get the word out about the biomedical approach to treating autism -- an idea that certainly deserves to be heard!I was all set to vote for them and went over to the site. You need to register and go through a verification process. Then I looked at the other projects and noticed Nate Ritter - whose used Twitter during the San Diego fires also had an idea. So, I guess I have 48 hours to make up my mind .... Update: You can vote for more than one project! Categories: International VCS ICT blogs
Plone Code SwarmChris “cbcunc” Calloway has put together two great video visualizations of Plone’s community activity over the past eight (!) years.
Categories: International VCS ICT blogs
WeAreMedia: Social Networks - Build the Nonprofit Social Media Tool Box
Source: Nielsen Online So for today, our focus is on social networking sites. According to this recent Nielsen study there has been explosive social networking growth over the past year. The top social networking sites include some familiar names - Myspace and Facebook. What is interesting is that nearly half of the biggest social networking sites are also among the fastest growing - and they are all most popular among age groups over 25. Gartner VP recently published a report from analyst Andrea Di Maio, who says citizen social networks will complement, and may replace, some government functions. "Today, the primary role of social networks for governments is to facilitate the exchange of information and to establish novel collaboration patterns, often across organizational boundaries," Gartner's report says. It argues that blurring departmental boundaries, increasing horizontal exchange among departments, shrinking budgets, and a growing trend in which control over storing information is relinquished to third parties are all fueling the adoption of social media within government organizations.(And perhaps nonprofits?) For the social networking section the WeAreMedia tool box, we have included the definitive list of every social network in the world, but what would be really helpful to have the short list of where nonprofits have had some results. So far that list includes the big ones like Facebook, Myspace, Ning, and LinkedIn. And, it should include some of the focused social networking sites for nonprofits, like Change.Org, so the quesiton is what others to include on the social networking part of the tool kit?
In addition to links to the various site, we would like you recommend the best of the best how-to posts or videos for the specific social network. The example of above comes a collection of screencasts about Facebook. (Hat tip to Kari Dunn Saratovsky of the Social Citizen's Blog for find the one above). We have lots of resources with tips and examples related to strategy in other sections of the WeAreMedia project, what we're looking for here are the pure how-tos related to the specific social networking sites referenced. So, go over to the wiki and add your best how-to resource and you could win a t-shirt. Categories: International VCS ICT blogs
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International blogsThis page collects the blog postings International VCS ICT blogs.
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International blog postings
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